ROLE OVERVIEW
Frontline professionals who support clients by addressing inquiries, resolving concerns, and delivering a positive customer experience aligned with company standards.
THE ROLE
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve service concerns and escalate when necessary
- Maintain accurate records of interactions
- Coordinate with internal teams for issue resolution
- Uphold service-level standards and quality metrics
THE INDIVIDUAL
Requirements:
- With bachelor’s degree and with equivalent industry experience
- Strong verbal and written communication skills
- Problem-solving mindset
- Customer-focused attitude
- Ability to work in shifting schedules
THE ORGANIZATION
Growth and Development
Ulap Networks is committed to nurturing and developing the talents of its people. The company supports continuous learning and encourages employees to expand their skills through meaningful experiences and new responsibilities.
Internal mobility is part of Ulap’s growth philosophy. Employees are given opportunities to explore different roles, take on cross-functional assignments, and pursue career advancement based on performance, readiness, and demonstrated capability.
The organization believes that individuals can become well-rounded professionals when provided with the right environment, guidance, and exposure. By investing in talent development and recognizing potential, Ulap fosters a culture where employees can grow into valuable contributors across various functions within the company.
At Ulap, growth is viewed as a shared responsibility and is supported by leadership and embraced by employees as part of their professional journey.
Key Benefits
- Wellness Leave Credits: Employees are given Wellness Leave credits that can be used anytime during the year for personal needs, rest, or health matters. Unused credits may be encashed at the end of the year.
- Health Care Insurance: We provide health care insurance coverage to support medical needs of our employees
- Sponsored Trainings & Development: We invest in growth through sponsored trainings, certifications, and development programs to help career-advancement.
- Incentive Programs: We recognize and reward performance through incentive programs that celebrate individual and team achievements.